Loona Deskmate Service Agreement
Important Notice
Thank you for your interest in Beijing KEYi Tech Co., Ltd. and its affiliates (hereinafter referred to as “KEYi Tech,” “we,” “us,” or “our company”). We hereby specially remind you to carefully read and fully understand this Loona Deskmate Software License and Service Agreement (hereinafter referred to as this “Agreement”). You should carefully read and fully understand all terms of this Agreement, especially those concerning the disclaimer or limitation of our liability, dispute resolution, and governing law. Clauses that exempt or limit liability are highlighted in bold for your special attention.
Please read this Agreement carefully and decide whether to accept it or not (minors should read it accompanied by their legal guardians). By downloading, installing, activating, logging in to, binding, connecting, or using any Loona Deskmate-related software, hardware, accounts, or services, you are deemed to have read, understood, and agreed to be bound by all terms of this Agreement.
Loona Deskmate is an integrated product and service ecosystem combining software and hardware, which may include, without limitation: desktop device hardware, local system software, mobile applications, PC or web-based control interfaces, account systems, cloud capabilities, intelligent services, voice interaction capabilities, content services, device interconnection services, and subsequently added features. We reserve the right, based on business development, technological evolution, compliance requirements, or operational needs, to add, adjust, restrict, or discontinue certain functions of existing products and services (including but not limited to through automatic updates, OTA upgrades, model updates, or policy adjustments), update or remove content, or restrict access to some or all products and services.
Certain features, intelligent services, content services, third-party integration capabilities, or other value-added benefits of Loona Deskmate may be provided on a free, trial, one-time paid, subscription-based, pay-per-use, usage-based, or other commercial basis. The specific service content, scope of application, pricing standards, billing methods, subscription periods, renewal rules, applicable conditions, and benefit descriptions shall be subject to the relevant product pages, purchase pages, order information, service descriptions, or separate agreements in effect at the relevant time. You may use the corresponding paid features or services only after completing the relevant purchase, subscription, payment, or authorization.
This Agreement applies only to the current Loona Deskmate products and services outside developer mode. It does not include the rights and obligations applicable to developer mode, development interfaces, plugin or skill publishing, third-party extension access, or related platform rules. If developer mode is launched in the future, the relevant content will be supplemented separately or governed by a separate agreement.
If this Agreement is materially amended, we will make reasonable efforts to notify you before such changes take effect by means of page announcements, in-app notices, pop-ups, email, or other reasonable means. We may revise this Agreement by publishing the updated agreement text on our official website, within the app, or through product and service interfaces. We will provide you with separate notice of the changes at least seven (7) days in advance through multiple reasonable methods such as the official website, in-app notices, product and service interfaces, pop-ups, email, or SMS. The revised Agreement shall become effective upon expiration of the seven-day notice period. During the notice period, you may choose to:
1. click to confirm/agree and continue using Loona Deskmate products or services under the revised Agreement; or
2. if you do not agree to the revised Agreement, immediately stop using the relevant products and services.
For legal purposes, this Agreement and any notices, documents, or information sent to you by us through the products and services, your registered email address, or other contact methods shall be deemed to be in writing.
1. General Provisions
1.1
This Agreement is entered into between you (hereinafter referred to as the “User”) and Beijing KEYi Tech Co., Ltd. and its affiliated entities with respect to your downloading, installation, and use of KEYi Tech’s Loona Deskmate software, activation or use of Loona Deskmate hardware devices, and receipt of related products and services provided by KEYi Tech.
1.2
Loona Deskmate is an intelligent product and service ecosystem designed for personal desktop work scenarios, aimed at providing users with a desktop intelligent assistant experience featuring presence, role identity, and natural interaction capabilities. Loona Deskmate may provide, including but not limited to, the following functions and services:
1. device connection, network configuration, binding, control, and management;
2. natural interaction capabilities such as voice interaction, text interaction, screen interaction, and motion interaction;
3. office assistance, information reminders, light task assistance, content generation, schedule assistance, and desktop status interaction;
4. connection, invocation, interoperation, or compatibility with third-party software, systems, platforms, or services;
5. intelligent Q&A, understanding, generation, recommendation, memory, personalization, and similar capabilities provided through local or cloud-based models;
6. firmware upgrades, software updates, capability iterations, and content services provided to improve user experience; and
7. intelligent services, value-added services, content services, or premium features that may be provided free of charge, on a trial basis, via paid subscription, pay-per-use, usage-based fees, or other methods.
1.3
All ownership rights, operational rights, and rights of interpretation in relation to the software, devices, and related services belong to Beijing KEYi Tech Co., Ltd. and its affiliated entities.
2. Scope of Software License
2.1
We grant the User a personal, limited, revocable, non-transferable, non-sublicensable, and non-exclusive license to use the software.
2.2
The User may install, use, display, and run the software on a single terminal device or a reasonable number of terminal devices for personal, non-commercial purposes, and may use the software to connect, control, configure, and use Loona Deskmate devices and related services lawfully purchased or otherwise lawfully obtained.
2.3
Unless expressly authorized by us in writing, the User shall not use the software, devices, or related services for any commercial operation purpose, including but not limited to resale, commercial display, rental services, platform access, outsourced operation, commercial integration, public deployment, commercial training, or any direct or indirect profit-making activity.
2.4
Without our prior written permission, the User shall not copy, scrape, mirror, modify, adapt, reverse-generate, hook into, or create derivative works from the software, device systems, cloud capabilities, model interfaces, interaction logic, device protocols, service interfaces, or any data generated, transmitted, cached, or displayed during operation. The User shall not use plugins, cheats, emulators, packet capture tools, automation scripts, or unauthorized third-party tools or services to access the software, devices, or related systems.
2.5
Any commercial sale, reproduction, distribution, pre-installation, bundling, sublicensing, system integration, secondary development, SDK/API access, or any other use beyond the scope authorized under this Agreement must be separately authorized by us in writing in advance.
2.6
The User may make one backup copy of the software solely for archival purposes. Such backup copy may not be used for any other purpose and must retain all proprietary notices contained in the original software.
2.7
Except as expressly authorized in this Agreement, no other rights are granted by us to the User. The exercise of any other rights shall require our separate written consent.
3. Acquisition, Installation, Activation, and Upgrade of Software, Devices, and Services
3.1
The User shall obtain Loona Deskmate-related software, firmware, account services, and other content through our official website, official app stores, device packaging instructions, officially authorized channels, or other lawful means designated by us. Please do not download, install, or use the relevant software from unauthorized third-party channels, in order to avoid malicious programs infecting your device or terminal, or causing losses to your account, device, data, or privacy.
3.2
The User shall ensure that the installed software version is compatible with the User’s terminal device, Loona Deskmate hardware model, system version, and network environment. Any software issues, device issues, or losses resulting from version incompatibility, abnormal terminal environments, unofficial modification of devices, or other reasons not attributable to us shall be borne by the User.
3.3
To improve user experience, enhance service content, increase security, or fix faults, we may from time to time provide software updates, firmware upgrades, model updates, policy adjustments, feature replacements, device OTA upgrades, content updates, and service version changes. We may also charge for certain new services or premium features, but will explain such charges to you in advance as required by law or agreement, and obtain your consent where necessary.
3.4
Certain functions of Loona Deskmate may depend on network connectivity, cloud services, account login, third-party service authorization, the latest software version, or online device status. We do not guarantee the continued availability, compatibility, or functional completeness of certain old software versions, old firmware, older device models, or services that are no longer maintained.
3.5
To ensure system security, improve capability performance, or satisfy legal and compliance requirements, we may make necessary adjustments to device capabilities, intelligent service strategies, content output scope, voice interaction, third-party interoperation, model capabilities, or service access scope. The User understands and agrees that such adjustments may result in changes to, restrictions on, or termination of certain functions.
4. Rules of Use
4.1
The User shall use the software, devices, and services in compliance with applicable laws and regulations and this Agreement, and shall not engage in any of the following acts:
4.1.1
Deleting, obscuring, or altering copyright notices, trademark notices, or other rights notices on the software, devices, related interfaces, explanatory materials, or copies thereof, or evading, damaging, or bypassing technical measures set up to protect intellectual property rights, software security, or device security;
4.1.2
Reverse engineering, disassembling, decompiling, decompilation analysis, source code extraction, or otherwise attempting to obtain source code, underlying protocols, parameter configurations, training strategies, model weights, or related technical secrets from the software, device firmware, communication protocols, interfaces, model capabilities, or service logic;
4.1.3
Adding to, deleting, altering, or otherwise changing product functions or operating effects by modifying, forging, or interfering with instructions, data, requests, responses, permissions, or status information in the software, devices, servers, or networks, or operating, disseminating, or making available to others any software, methods, or tools used for the foregoing purposes;
4.1.4
Using the software, devices, or services to engage in any conduct that endangers cybersecurity, device security, platform security, or data security, including but not limited to unauthorized access to servers, accounts, systems, or network environments; probing, scanning, or testing system vulnerabilities; interfering with the normal operation of devices, services, websites, or systems; distributing viruses, trojans, or malicious code; forging network packets or protocol content; or engaging in crawling, bulk requests, stress testing, credential stuffing, traffic manipulation, injection, hijacking, or similar acts;
4.1.5
Logging in to, connecting to, controlling, or using the software, devices, and services through any third-party software, systems, hardware modules, plugins, interfaces, or simulated environments not developed, authorized, or recognized by us, or creating, publishing, or disseminating the foregoing tools;
4.1.6
Without our prior written consent, using, leasing, lending, copying, modifying, linking to, reposting, compiling, publishing, mirroring, scraping, creating mirror sites, or developing derivative products, derivative works, plugins, cheats, compatible systems, or interconnection systems based on the software, devices, services, or information therein, whether for commercial or non-commercial purposes;
4.1.7
Using the software, devices, or services to publish, transmit, disseminate, or store content in violation of the laws and regulations applicable in the User’s place of residence; if the User is located in mainland China, also publishing, transmitting, disseminating, or storing content that violates national laws and regulations, endangers national security, social stability, or public order and morality, or any insulting, defamatory, obscene, violent, illegal, or harmful content;
4.1.8
Using the software, devices, or services to infringe upon the intellectual property rights, trade secrets, reputation rights, portrait rights, privacy rights, personal information rights, or other lawful rights and interests of others;
4.1.9
Using the software, devices, or services to publish advertisements, spam, or harassment messages in bulk, or to engage in fraud, misleading conduct, false publicity, unfair competition, or similar acts;
4.1.10
Using Loona Deskmate for any high-risk purpose, including but not limited to medical diagnosis, clinical decision-making, emergency rescue, autonomous driving, dangerous equipment control, security response, financial trading decisions, legal judgment, or any scenario that may lead to significant personal injury, property loss, or public risk;
4.1.11
Misleading others into believing that Loona Deskmate has human identity, professional qualifications, or absolutely accurate judgment capabilities, or using its outputs as the sole basis for decision-making; or
4.1.12
Any other use of the software, devices, or related services in an unlawful manner, for an unlawful purpose, or in a manner inconsistent with the scope authorized under this Agreement.
4.2 Information, Content, and Interaction Rules
4.2.1
You may input, upload, store, or publish content that is original to you or that you are otherwise legally entitled to use through the software, devices, and services, including but not limited to text, voice, images, videos, files, commands, tasks, schedules, notes, personalized settings, and other information (collectively, “User Content”). You represent and warrant that you have lawful rights to such content or have obtained lawful authorization, and that your use thereof does not infringe the lawful rights and interests of any third party.
4.2.2
To provide, maintain, improve, evaluate, secure, or optimize the user experience, and subject to applicable laws, regulations, and the Privacy Policy, you agree that we may store, process, analyze, transform, display, synchronize, technically adapt, de-identify, or otherwise make necessary use of the content you submit. Except as otherwise provided by law or expressly stated by us, ownership of User Content shall not transfer by virtue of upload or submission.
4.2.3
If you submit suggestions, ideas, improvement proposals, feature requests, usage feedback, or other feedback through the products or services, then unless we separately agree in writing to keep such information confidential, you agree that such feedback shall not be regarded as confidential information. We may freely use such feedback for the purpose of improving products, services, or technology without paying you any compensation or assuming any additional obligations.
4.2.4
When using functions that involve voice, cameras, microphones, screen display, motion feedback, task reminders, or environmental perception capabilities, you shall ensure that you have obtained all necessary authorizations and consents from relevant persons in the relevant environment, and shall comply with applicable laws and regulations on your own. You shall not unlawfully collect, record, identify, disseminate, or process the voice, images, personal information, or other sensitive information of others.
4.2.5
You shall not use the software, devices, or services to engage in any of the following:
1. creating, copying, publishing, disseminating, or storing illegal or non-compliant content;
2. publishing, transmitting, disseminating, or storing content that infringes upon the reputation rights, portrait rights, privacy rights, intellectual property rights, trade secrets, or other lawful rights and interests of others;
3. fabricating facts or concealing the truth to mislead or deceive others;
4. disseminating advertising, harassment, or spam;
5. collecting, processing, or sharing third-party personal information or business data without authorization;
6. using product outputs for unlawful, infringing, improper automation, or regulatory evasion purposes; or
7. any other conduct in violation of local laws and regulations or this Agreement.
4.3 The User understands and agrees that:
4.3.1
We have the right to independently determine whether the User is suspected of violating this Agreement, applicable laws and regulations, or platform rules, and to take measures such as warnings, functional restrictions, service suspension, service termination, content deletion, unbinding, account freezing, restrictions on device networking, or other necessary actions based on such determination.
4.3.2
With respect to content published, uploaded, input, generated, stored, or disseminated by the User that is suspected of being illegal, non-compliant, infringing, or in violation of this Agreement, we have the right to directly delete, block, restrict display of, or otherwise handle such content.
4.3.3
If the User’s violation of this Agreement gives rise to any claims, demands, complaints, litigation, or administrative liability by a third party, the User shall bear all legal responsibility in its own name and shall ensure that we and our affiliates suffer no loss.
4.3.4
If the User’s violation of laws or this Agreement causes us to suffer losses, be subject to third-party claims, or incur administrative penalties, the User shall compensate us for all losses and expenses thereby incurred, including but not limited to attorneys’ fees, litigation fees, preservation fees, notarization fees, investigation and evidence collection fees, and reasonable rights protection expenses.
4.3.5
You represent and confirm that you have reached the legal age required to enter into a legally binding contract; if you have not reached such age, then you have used our products and services with the consent, guidance, and supervision of your parents or other legal guardians, and they have agreed to this Agreement on your behalf.
5. Privacy Policy and Personal Information Protection
5.1
The protection of your personal information is very important to us. We will collect, store, use, share, transfer, publicly disclose, and protect your personal information in accordance with applicable laws and regulations and the Privacy Policy. You may review the Privacy Policy through the software settings page, device support page, or our official website.
5.2
Loona Deskmate may involve the processing of account information, device information, log information, operation records, voice commands, text input, network connection information, device status, feature preferences, binding relationships, third-party authorization information, and other data. Different functions may access data to different extents. The specific scope shall be subject to the Privacy Policy, function descriptions, and authorization pages.
5.3
If certain functions involve system permissions such as microphone, camera, Bluetooth, location, calendar, contacts, notifications, storage, third-party account authorization, or other permissions, you may decide whether to authorize them at your own discretion. If you refuse authorization, certain functions may be unavailable or your experience may be limited.
6. Paid Services, Subscriptions, and Value-Added Features
6.1
Certain functions, intelligent services, content services, cloud services, personalization capabilities, advanced model capabilities, automation capabilities, third-party integration capabilities, or other value-added benefits of Loona Deskmate may be provided free of charge, on a trial basis, via one-time payment, subscription payment, pay-per-use, usage-based billing, bundled services, or other commercial arrangements. Specific details shall be subject to the relevant product pages, purchase pages, order information, service descriptions, or separate agreements in effect at the relevant time.
6.2
The User may obtain the corresponding service entitlements only after completing the relevant purchase, subscription, or payment in accordance with the pricing standards, payment methods, subscription periods, applicable conditions, and scope of entitlements displayed on the relevant pages. Unless otherwise required by law or expressly stated by us, paid services shall not be deemed activated before payment is completed.
6.3
For trial services, we have the right to set trial periods, trial scope, trial次数, function limits, number-of-use limits, or other applicable conditions. Upon expiration of the trial period, the relevant functions may automatically stop, be restricted, be downgraded, or require separate purchase before continued use. If a trial service involves a later conversion into a paid service, we will provide conspicuous advance notice to the User in accordance with law or agreement, and the User shall decide whether to continue activation.
6.4
For subscription services, the specific subscription period, billing time, entitlement content, effective time, termination time, renewal rules, suspension rules, restoration rules, upgrade and downgrade rules, and applicable limitations shall be subject to the relevant purchase page, payment page, auto-renewal page, service description, or separate agreement.
6.5
Upon expiration of a subscription period, if the User does not continue purchase or renewal, or no longer satisfies the conditions for continued subscription, the relevant paid entitlements, intelligent services, value-added services, or premium features may be suspended, restricted, downgraded, or terminated. Any resulting changes in functionality, reduction of capabilities, invalidation of historical entitlements, or inability to continue using services shall constitute normal changes in service status.
6.6
If auto-renewal functionality is offered in the future, we will clearly explain the auto-renewal rules, billing time, cancellation method, applicable conditions, and other information as required by law. The User shall pay attention to such rules and disable auto-renewal in a timely manner where necessary. Any renewal failure, interruption of entitlements, or suspension of services due to failure to cancel auto-renewal in time, insufficient account balance, payment account abnormalities, or other reasons not attributable to us shall be borne by the User, unless otherwise required by law.
6.7
Unless otherwise required by applicable laws and regulations, expressly promised on product pages, or otherwise agreed by us, paid services, subscription services, or consumed pay-per-use or usage-based services that have already taken effect generally do not support mid-term refunds, cash conversion, transfer, replacement, or exchange for other entitlements.
6.8
We reserve the right, based on business development, product strategy, feature changes, market conditions, tax policy, cost changes, or legal and regulatory requirements, to adjust charging models, pricing standards, entitlement content, applicable scope, service forms, subscription periods, or commercial arrangements, and will explain such adjustments to Users in advance in accordance with law or agreement. For effective orders or services still within their subscription period, the relevant handling shall in principle follow the relevant page descriptions, order terms, or applicable law.
6.9
Certain paid capabilities or services may be provided by third-party partners, or may be jointly constituted with third-party services. The specific scope, available regions, supported languages, functional boundaries, payment rules, refund rules, and service stability of such services shall be subject to the relevant page descriptions, third-party terms, or separate agreements.
7. Service Risks and Disclaimer
7.1
The User shall independently prepare the terminal equipment, network environment, and related communication conditions necessary for using the products and services, and shall bear internet traffic fees, communication fees, electricity fees, cloud service fees, or other charges imposed by third parties.
7.2
We and our affiliates shall not be liable for any device abnormalities, data loss, service interruption, delayed access, control failures, or other losses caused by third parties, network failures, communication line failures, device malfunctions, power outages, system instability, server maintenance, hacker attacks, viruses, force majeure, or any other causes not attributable to us.
7.3
The intelligent Q&A, task assistance, content generation, recommendation, scheduling reminders, semantic understanding, role interaction, and similar capabilities provided by Loona Deskmate are limited by the current state of technology, model capabilities, completeness of input information, contextual conditions, network status, and third-party dependencies. We do not guarantee that outputs or execution results will always be true, accurate, complete, timely, error-free, omission-free, or meet your specific expectations. Users shall independently verify important information and make their own judgments.
7.4
Loona Deskmate does not constitute any medical, legal, financial, investment, psychotherapy, professional engineering, safety emergency, or other professional advice; relevant outputs shall not be regarded as professional advice or the sole basis for decision-making.
7.5
When the User uses the software, devices, or services, or requests us to provide certain services, the product may invoke third-party systems, platforms, models, software, plugins, account systems, or services to realize functional support or data interoperation. Such third-party services are independently provided by the relevant third parties. We make no express or implied warranty as to the security, accuracy, continuity, compatibility, availability, or legality of such third-party services. Any disputes, risks, or losses arising therefrom shall be resolved between the User and the relevant third party.
7.6
We reserve the right, based on business development, compliance requirements, technical strategy, security governance, cost control, product planning, or other reasons, to adjust, suspend, restrict, or terminate some or all functions, services, model capabilities, third-party access, content services, networking capabilities, the scope of free services, the scope of paid services, or subscription entitlements, unless otherwise required by law.
7.7
Except as expressly required by law, we will use our best efforts based on existing technology to ensure that the software, devices, and services are safe, stable, and effective, but we make no warranties of any kind, including but not limited to merchantability, fitness for a particular purpose, uninterruptedness, error-free operation, absence of viruses, absolute security, or complete satisfaction of User needs.
7.8
Any personal injury, property damage, data loss, loss of profits, business interruption, or other direct, indirect, incidental, special, or punitive damages arising from or related to any of the following shall be borne by the User:
1. improper use of or failure to use the software, devices, or services in accordance with this Agreement, product instructions, or operational guidance;
2. unauthorized use of the User’s account or device by a third party, or alteration of the User’s data by a third party;
3. the User’s misunderstanding, misuse, or overreliance on the devices, software, services, or output results;
4. the User’s independent access to or use of third-party services, hardware, plugins, content, or network environments;
5. expiration of paid services, end of trials, termination of subscriptions, discontinuation of features, price changes, entitlement changes, or other normal commercialization changes; or
6. other losses relating to the software, devices, or services caused by reasons not attributable to us.
7.9
Loona Deskmate is a desktop intelligent assistant product, not a fully autonomous execution system, strongly controlling automated office platform, or end-to-end work system replacing human judgment. For any conduct initiated, confirmed, authorized, configured, executed, or relied upon by the User based on product outputs, the legal consequences and business results shall be borne by the User.
7.10
Any damages caused or potentially caused by interactions, transactions, cooperation, information exchange, or authorized access between the User and other users or third parties through the software, devices, and services shall be borne by the responsible party in accordance with law.
To the maximum extent permitted by applicable law, in no event shall the total liability of us and our affiliates for any damages arising out of or relating to this Agreement, the software, devices, or services exceed the total amount actually paid by you to us for the specific service giving rise to the claim in the twelve (12) months preceding the claim. If you use the products or services free of charge, our maximum liability shall be RMB [1,000].
8. Intellectual Property Statement
8.1
The software, devices, systems, interfaces, content, algorithms, models, interaction designs, brand identifiers, and services relating to Loona Deskmate are protected by intellectual property rights lawfully owned by KEYi Tech or the relevant rights holders. Such intellectual property rights include, without limitation, copyrights, trademark rights, patent rights, trade secrets, database rights, technical secrets, and other lawful rights and interests.
8.2
All information content contained in the software, devices, and related services, including but not limited to text, images, audio, video, charts, animations, motion designs, interface designs, layout frameworks, interaction logic, data documents, functional descriptions, and model output styles, is protected by applicable laws, regulations, and relevant international treaties.
8.3
Without our prior written consent, the User shall not itself or permit any third party to exploit, reproduce, disseminate, transfer, adapt, display, or reverse use the aforesaid intellectual property for any commercial or non-commercial purpose. We reserve the right to pursue legal liability therefor.
9. Amendment of the Agreement
9.1
We reserve the right to amend this Agreement in accordance with business needs, changes in laws and regulations, product updates, or service adjustments. Once the Agreement is amended, we will notify Users through relevant pages, in-app announcements, pop-ups, emails, or other reasonable means.
9.2
If you do not agree to the amended Agreement, you shall immediately stop using the relevant products and services; if you continue to use them, you shall be deemed to have accepted the amended Agreement.
9.3
We and our partners reserve the right to adjust the content, pricing standards, billing methods, and service terms of paid services as necessary, and will make reasonable efforts to explain or notify Users through appropriate means.
10. Online Orders and Device Purchases
10.1
If you purchase Loona Deskmate devices, accessories, or related services through our official website, in-app store, authorized e-commerce platforms, or other channels, you shall also comply with the applicable purchase terms, after-sales policies, shipping rules, refund rules, and promotional rules.
10.2
We reserve the right to cancel, reject, delay, or modify orders for any reason, including but not limited to suspected fraud, pricing errors, inventory abnormalities, logistics restrictions, violations of this Agreement, violations of transaction rules, or other reasonable causes. However, for orders that have been legally formed and confirmed, we will handle them in accordance with applicable law.
10.3
We reserve the right to update product prices, supply status, shipping arrangements, service scope, and product information, except for confirmed orders, unless otherwise provided by law.
11. Product Warranty and After-Sales Service
11.1
For warranties, returns, exchanges, repairs, and after-sales policies regarding KEYi Tech-branded hardware products and accessories, please refer to our official website, purchase pages, after-sales instructions, or warranty documents included with the products.
11.2
Unless otherwise provided by law, warranty services mainly apply to countries or regions covered by official sales. Product warranty policies, service methods, and repair conditions may vary by country or region.
11.3
Software, cloud capabilities, model capabilities, digital content, subscription services, and updates to free functions are generally not subject to hardware warranty terms, unless otherwise provided by law or expressly promised by us.
12. Indemnification and Assignment
12.1 Indemnification
You agree to indemnify and hold harmless KEYi Tech and its affiliates, directors, officers, employees, agents, and partners from and against any and all third-party claims, demands, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:
1. your use of Loona Deskmate products and services;
2. acts performed by third parties through your account, devices, or authorization relationships;
3. your violation of this Agreement, the Privacy Policy, any separate agreements, or applicable laws and regulations; or
4. your infringement of the lawful rights and interests of any third party.
12.2 Assignment
Without KEYi Tech’s prior written consent, you may not assign, transfer, or otherwise convey any of your rights or obligations, product accounts, or service accounts under this Agreement in any manner. To the extent permitted by law, we may assign some or all of our rights and obligations under this Agreement to our affiliates or other lawful successors without your further consent.
13. Governing Law and Dispute Resolution
13.1
The formation, effectiveness, performance, interpretation, amendment, and dispute resolution of this Agreement shall be governed by the laws of mainland China. Where no relevant law exists, international commercial practices and/or industry practices may be referred to.
13.2
Any dispute arising between the User and Beijing KEYi Tech Co., Ltd. in connection with this Agreement or the services hereunder shall first be resolved through friendly consultation. If consultation fails, either party shall have the right to bring a lawsuit before the People’s Court of Haidian District, Beijing.

---
14. Miscellaneous
14.1
When using any specific function, value-added service, subscription service, third-party integration service, enterprise service, or other specialized service, such service may be subject to a separate agreement, business rules, product description, subscription terms, purchase agreement, or authorization document (collectively, the “Separate Agreement”). Before using such services, you shall read and agree to the relevant Separate Agreement. The Separate Agreement and this Agreement form an inseparable whole; in the event of inconsistency, the Separate Agreement governing that specific service shall prevail.
14.2
This Agreement shall become effective on the date when the User checks the box to agree, activates the device, completes binding, logs into an account, downloads and installs the software, or actually uses the products and services.
14.3
The headings of the clauses in this Agreement are for convenience of reading only and shall not affect the meaning or interpretation of the clauses.
14.4
If any provision of this Agreement is held invalid, illegal, or unenforceable for any reason, such invalidity, illegality, or unenforceability shall not affect the validity of the remaining provisions, which shall remain binding upon both parties.
15. Contact Us
15.1
If you have any questions regarding this Agreement, the products, services, after-sales support, or personal information protection, you may contact us as follows:
Beijing KEYi Tech Co., Ltd.
Address: 5/F, LIGONG International Education Exchange Building, North Xisanhuan Road, Haidian District, Beijing, People’s Republic of China
Email: support@keyirobot.com
Website: www.keyirobot.com/support
Beijing KEYi Tech Co., Ltd.